Booking and cancellation policy

The short version: give us 7 days' notice and there's never a fee. Everything else is below, in plain language.

Booking

Appointments are made by text. Deanna (permanent makeup): (952) 215-5235. Mia (skincare): (952) 457-7579.
We don't take calls during procedures. Texts are answered in the order they arrive, between clients.
A valid card on file is required for every booking, including promotions and gifted services. We place a temporary $1 hold to verify it.
Permanent makeup needs a $50 non-refundable deposit per service. Brows and lips together is $100. Your deposit goes toward your balance when you keep your appointment or reschedule with 7+ days' notice.

Give at least 7 days' notice by text or voicemail and there's no fee.
With less notice we usually can't fill your time, so the fees in the table apply to each service booked.
If we do manage to fill your spot, you'll only pay the $100 late fee.
Rebooking after a late change needs a new deposit. The original deposit doesn't carry over.
Booked two services but only want one? Tell us 7+ days ahead. Dropping a service at the appointment counts as a late cancel for that service.
Running late? If we can't finish your service in the time left, it counts as a same-day cancel.

Your 6-week touch-up is part of the process. It layers color and evens out healing. Book it for 6 to 8 weeks after your first session.
The same 7-day notice applies. A complimentary touch-up that's missed or changed late becomes a paid touch-up, from $150.
Waiting more than 8 weeks can affect your healed result.

Text a clear photo of any existing permanent makeup before you book. All rework needs approval and a $50 deposit.
We work over the existing placement, so results over another artist's work or scar tissue aren't guaranteed. Some cases need removal first.
Promotions and Groupons aren't valid on rework.

No coupon needed. Mention any current online offer and we'll honor it when you book direct.
One promotion per service. Promotions can't be combined and aren't valid on services under $250.
Groupons are limited to one per person, for first-time clients with no previous work. If previous work is found at your visit, the regular rate applies.

Bring a photo ID with your name, photo and birthdate. We can't perform services without it.
Health rules allow only the artist and client in the procedure room. Please plan for guests and children to wait elsewhere.
No photos or video in the procedure room, to protect every client's privacy.
We take before and after photos of every procedure. They belong to Ezina Beauty and may be used in our portfolio and marketing.
Please be kind. We may end a service and decline future bookings for disrespectful behavior.

Everyone heals differently. Skin type, sun, medications, alcohol, caffeine and aftercare all affect your result.
Follow your pre-care and aftercare instructions closely. Results affected by skipped instructions may need extra sessions at your cost.
Most permanent makeup needs two sessions for the best healed result.

If roads aren't safe, we'll text you the evening before or the morning of. If you don't hear from us, your appointment stands.